Legal
Privacy Policy
Last updated September 2026. This policy explains what Lodestar Physical Therapy collects, how we use it, and the choices you have.
The Information We Collect and Use
We collect information such as your email address and the details you provide when you contact us or request care. We use it solely to respond to your request, deliver the service you asked for, carry out the terms of that service, or communicate with you about it.
Registration
Browsing this website does not require registration. When you choose to reach out, you provide contact details like your name and email address through our forms.
Aggregate Information
We collect non-personal, statistical data about how the site is used, including visitor counts, time on page, and click patterns, using cookies and IP addresses. This data is grouped into aggregate reports that never identify you individually.
IP Addresses
We collect IP addresses for system administration, aggregate reporting, and understanding how the site is used. We may use an IP address to identify a visitor when necessary to improve the experience or enforce our policies.
Cookies
Cookies store your preferences and confirm login status without retaining personal or transactional data, and they help us see which areas of the site are most useful. You can disable cookies in your browser settings, though some features may run slower.
Clear Gifs (Web Beacons)
These small, invisible graphics can be included in HTML emails to measure open rates and the effectiveness of our communications. You can opt out by following the unsubscribe instructions in any message.
Information Sharing and Disclosure
We limit sharing of your personal information to the specific circumstances described in this policy. Service providers who help us operate may receive personal information only to perform their work, and they may not keep or use it for any other purpose.
Change of Control
Customer information is treated as a business asset. If the practice is acquired or its assets are transferred, customer information would move to the new entity, and you would be notified accordingly.
Legal Compliance
We reserve the right to disclose information when necessary to identify parties causing harm or when required by law.
Communications From Us
We may contact you by email or phone to answer questions and manage your care. You can opt in to newsletters or promotions using your name and email, and you can opt out at any time by following the unsubscribe instructions or contacting us directly.
Security
Sensitive information is protected in transit using SSL encryption, along with firewalls, intrusion detection, and physical safeguards. We follow industry standards to protect your information, though no method of transmission or storage can be guaranteed fully secure.
Links to Other Sites
We are not responsible for the privacy practices or security of other websites. Third-party sites have their own data and cookie policies.
Children's Privacy
We do not knowingly collect information from children under 13. If we learn that we have, we delete it using commercially reasonable efforts.
Changes to This Policy
We post updates to this policy here with a revised effective date. Your continued use of the site means you accept the current version.
Contact Us
Questions about this policy? Reach us at Frontdesk@lodestarpt.com or (385) 743-2757.